Privacy Policy
Last updated: January 2026
Introduction
Better Place Health Management ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, date of birth, and mailing address
- Health Information: Health conditions, insurance information, and health monitoring data
- Communication Preferences: Your consent choices for SMS and email communications
How We Use Your Information
We use your information to:
- Verify your eligibility for our programs
- Provide health monitoring and support services
- Send transactional messages about your care (appointment reminders, health alerts)
- Send marketing communications (only with your explicit consent)
- Comply with legal and regulatory requirements
SMS Communications
When you provide your phone number and consent, we may send you SMS messages. Here's what you need to know:
- Transactional Messages: Appointment reminders, health alerts, account notifications, and care coordination messages
- Marketing Messages: Promotional content and health tips (only if you opt-in separately)
- Message Frequency: Message frequency may vary based on your care needs
- Costs: Message and data rates may apply based on your carrier
- Opt-Out: Reply STOP to any message to unsubscribe
- Help: Reply HELP for assistance
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookies & Tracking Technologies
We use cookies, pixels, and similar tracking technologies to improve website functionality, analyze usage, and enhance user experience. Cookies may collect information such as IP address, browser type, pages visited, and time spent on the site. You may control cookies through your browser settings. Disabling cookies may affect certain features of the website.
Data Security
We implement HIPAA-compliant security measures to protect your personal and health information. This includes encryption, secure data storage, access controls, and regular security audits.
Information Sharing
We do not sell your personal information. We may share information with:
- Healthcare providers involved in your care
- Insurance companies for eligibility verification
- Service providers who assist in our operations (under strict confidentiality agreements)
- Legal authorities when required by law
Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your information (subject to legal requirements)
- Opt-out of marketing communications at any time
- Withdraw SMS consent by replying STOP
Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us at:
Better Place Health Management
Email: privacy@bphm.com
Phone: (888) 401-BPHM